Delivery Information

Standard Delivery

For Christmas delivery, orders must be placed by 23:59 on Monday 9th December 2024*.

• Free delivery is available during the checkout on all products ordered to mainland UK addresses.
• Select the standard delivery option and your product will be delivered by a two or three man delivery team, depending on the weight of your machine, to a ground floor room of your choice with clear, unrestricted access.
• You will be contacted by our delivery partners either via text message and email containing a booking link, allowing you to schedule your preferred delivery date, or alternatively you will receive a telephone call from the courier directly.
• You should expect to receive your product approximately 5-10 working days after placing your order.*
• Please note the delivery only service is available Monday to Friday and delivery dates offered may be restricted depending upon location and courier availability.

Standard Delivery - Northern Ireland

For Christmas delivery, orders must be placed by 23:59 on Friday 29th November 2024*.

• We offer standard off-shore deliveries to Northern Ireland.·
• Deliveries to UK addresses with BT postcodes are an additional £49.
• You will be offered this delivery option automatically during the checkout process.
• The delivery is a kerb-side delivery only.
• You should expect to receive your product 14-21 working days after placing your order.*
• Please note delivery dates offered may be restricted depending upon location and courier availability.

Offshore Delivery

• We do not currently offer direct delivery to other off-shore locations.
• We can however offer delivery to a mainland-UK based shipper of your choice and you will need to make separate arrangements yourself with the shipper to have the product delivered to your location.
• Postcode areas that meet this criteria; PO30-41, IM, GY, JE, TR21-TR25, HS, ZE & Scottish Islands
• Scottish Islands include; HS, IV41-IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE
• This delivery option excludes Northern Ireland and Republic of Ireland.

Product Assembly

For Christmas delivery, orders must be placed by 23:59 on Tuesday 3rd December 2024*.

• You can choose to have your product delivered and assembled in a ground floor room of your choice with clear, unrestricted access.
• Upstairs or downstairs delivery may be available for certain machines at an extra charge, please contact the Sales team to obtain a quote before placing your order. Any requests for delivery to a location other than ground floor that has not been agreed to prior to delivery will not be authorised.
• This service will incur a fee of £199 across all product types and is charged per machine.
• If you select this option, your product will be delivered by a two man delivery team to a ground floor room of your choice with clear, unrestricted access and fully assembled by the delivery team. The delivery team will also remove and dispose of the product packaging.
• You should expect to receive a telephone call from the courier to arrange a convenient delivery date and we aim for you to receive your product approximately 10-14 working days after placing your order.*
• Please note the delivery and assembly service is only available Monday to Friday and does not include bank holidays.
• Please be advised this is an assembly service only. The crew will not test or provide a demonstration of the workings of the machine.
• This service is not available off-shore, to Scottish highlands, for delivery on a Saturday, or for delivery and assembly to an upper or lower floor room (without prior confirmation).
• Scottish Islands and highlands include; HS, AB, DD, IV, KW, KA27, KA28, PA20, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE
• This delivery option excludes Northern Ireland and Republic of Ireland.

General

• You must ensure you are available to accept delivery on the agreed date or additional charges may apply.
• All goods are supplied flat-packed for home assembly. Two people are required for assembly of larger items.
• All of our standard deliveries are classed as an all day booking. You will receive a text message the evening before the booked delivery will take place providing an estimated delivery time slot between 7am - 7pm*. Please note this is not guaranteed and is provided as an estimate only and is subject to change.
• All of our product assembly deliveries are classed as an all day booking, taking place between the hours of 7am and 7pm*. You will be contacted by the install team on the day when they are on their way to you to conduct the delivery and install of your machine.
• Please ensure you check the product and packaging thoroughly before signing for your goods as received in good condition. Please be aware that the outer packaging on heavy goods may be marked or damaged but will have served its purpose in protecting the goods inside. In the unlikely event that a product is delivered in an unacceptable condition, please refuse the delivery and contact our sales office.
• Small items will be sent by either post or a parcel carrier and delivery may occur on separate days if ordered with other large items. Machines ordered at the same time may be sent by separate couriers and may not be available to be delivered on the same date.
• The delivery method is specified during the checkout process. Neither service offers pre-booked deliveries.
• Post or parcel deliveries should be expected within 3-5 working days of placing your order. If you are unable to receive the package during the initial delivery, you receive a card from the delivery agent allowing you to reschedule the delivery or arrange collection from their nearest depot.
• Please note, we are unable to offer compensation due to delivery errors or issues caused by the couriers delivering your goods.
• Please note, if your delivery fails due to the property being unsuitable to accept the boxed machine, you may be subject to a failed delivery fee. Please contact our sales team with any delivery access queries before placing your order.

*Whilst our couriers will try their best to meet the lead times provided, postcode, location and courier availability may have an impact on the delivery slots offered and regrettably may not guarantee delivery within the timeframe provided. Any amendments to orders or orders placed for pre-order products, may also have an impact on the delivery lead time.